How Entec Systems helped Precision Roll Solutions unify systems, improve security, and lower cyber insurance premiums across six manufacturing plants.
Client Overview
Precision Roll Solutions (PRS) is a leading manufacturer specializing in engraved and textured rolls used in everyday products—from paper towels to pharmaceuticals and confections. With six plants across four states and approximately 150 users, PRS delivers precision-engineered products that power production lines for a wide range of industries.
When PRS formed through the merger of several companies, leadership inherited a patchwork of IT systems and chronic issues that hindered productivity. They needed a reliable partner to stabilize their infrastructure, strengthen security, and prepare for continued growth and acquisition.
The Challenge
Before partnering with Entec in 2019, PRS experienced ongoing frustrations with their former managed service provider—slow responsiveness, recurring downtime, and a lack of proactive planning.
- Their Epicor line-of-business application frequently went offline.
- Backups were unreliable, putting critical production data at risk.
- Technology investments lagged behind business needs.
- Security practices had not kept pace with modern threats.
As PRS grew through acquisition, the need for a unified, secure, and scalable IT environment became urgent.
The Entec Approach
From the start, Entec’s team worked quickly to bring stability and order to PRS’s environment.
- Immediate Problem-Solving: In the first week, Entec identified why the Epicor application failed to launch after server restarts and developed a custom process to ensure the system came online correctly every time.
- Data Recovery and Infrastructure Repair: On day one of the contract, PRS’s file server crashed—with no reliable backups in place. Entec repaired the array, recovered nearly all data, and implemented a permanent replacement to prevent future failures.
- Strategic Modernization: Entec helped PRS evaluate under-invested systems and guided leadership toward smart, phased technology upgrades to support long-term growth.
- Security Transformation: Working closely with PRS’s cyber insurance provider, Entec brought systems into compliance with leading security standards—implementing tighter permissions, Microsoft 365 controls, and advanced device management.
The Results
With Entec’s ongoing partnership, PRS has built a stable, secure, and scalable IT foundation capable of supporting its expanding operations.
- Integrated multiple newly acquired businesses into a unified IT infrastructure.
- Eliminated recurring downtime and data loss concerns.
- Strengthened cybersecurity posture—lowering insurance premiums two years in a row.
- Implemented annual IT strategy sessions to align technology investment with business priorities.
- Provided true 24/7 support and peace of mind for teams across all six plants.
When PRS experienced a sophisticated phishing attack in 2024, Entec isolated the incident, secured compromised accounts, and implemented advanced protections to prevent future threats. The event reinforced the company’s confidence in Entec’s proactive and expert support.
Client Perspective, Kelly Richardson, CFO, Precision Roll Solutions
“I was skeptical at first about outsourcing IT—this was my first experience with a managed service provider. But Entec has blown me away. The partnership is so strong, I wouldn’t want to do it any other way. We’d have to spend two to three times as much to match what they bring to the table.”
“Even though they’re not local to every plant, they’re willing to get on a plane when needed—and the quality of virtual support is outstanding. Our team feels supported 24/7.”
Looking Ahead
With Entec’s Complete Care managed IT services, PRS has transformed IT from a recurring pain point into a strategic asset. Together, the companies continue to refine security, adopt new technologies, and execute on a technology roadmap designed to keep PRS ahead of the curve.
Ready to strengthen your organization’s IT foundation?
Contact Entec Systems to explore a partnership built on reliability, strategy, and continuous improvement.